Q1: How can I modify or cancel my order after payment?
You can contact our customer service within 24 hours after payment to apply for order modification or cancellation. If the order has been processed and shipped, modification and cancellation are not supported, and you can only apply for return after receiving the goods.
Q2: What should I do if the received product has color difference or size deviation?
Slight color difference caused by shooting light and display devices is a normal phenomenon, which does not belong to quality problems. If the product has obvious size deviation inconsistent with the description, please contact us with pictures within 3 days after receipt, and we will provide exchange or refund service for you.
Q3: How long does it take to receive the refund after returning goods?
After we receive and confirm the intact returned products, we will initiate the refund within 1–3 working days. The refund will arrive in your account within 7–14 working days, subject to the bank or payment platform processing cycle.
Q4: Do you support international exchange service?
Yes, we support global exchange services. You can apply for size exchange or style exchange within 14 days of receipt in accordance with the return policy rules.
Q5: What if the package is lost or damaged during transportation?
Please contact our customer service immediately and provide order number and related proof pictures. We will verify the logistics situation as soon as possible, and provide re-delivery or full refund solution for eligible orders.
Q6: How to track my order logistics?
After the order is shipped, we will send the exclusive logistics tracking number to your reserved email. You can track the delivery status in real time through the logistics official website or Shopify order background.
Q7: Is my personal payment information safe?
Our store adopts official Shopify secure payment system and industry-standard encryption technology. We will not record or disclose your private payment information, and your shopping payment is fully protected.